What to do when things go wrong
The team at Felt have seen just about everything that can go wrong. The good news is that things don’t go pear-shaped very often, and when they do, there’s usually a way to make it out the other side fairly smoothly.
Felt Tips
How to keep on top of the busy times
There are times that get painfully busy for many of us, whether it’s the Christmas rush, an unseasonal boost in sales, or navigating multiple roles – it’s easy to feel overwhelmed when there’s lots to do and too little time.
Give an incredible buying experience
As humans, we crave wonderful experiences. Online shopping presents an excellent chance to provide unique, memorable, and exceptional experiences for your customers. Feedback on Felt often reflects how much this means to the buyer.
Selling on Felt during COVID-19 Alert Levels
Felt sellers in regions under COVID-19 Alert Level 4 are required to suspend deliveries of non-essential items. For sellers at Alert Level 3, MBIE has approved sending all items, even if your buyer is in an Alert Level 4 region.
What we look for
Throughout the year, the team at Felt collates gift guides and collections, and selects items and shops to feature in our marketing emails and social media channels. So how do we decide what to feature?
How to write a great listing
Along with quality photographs, the written content of your listing is a significant driver in persuading the customer to make that purchase.
Photos and what to know!
The number one thing to get right when selling online is photography, no questions about it. Your photos are your shop front, the main cue for a customer to click into your listing and buy – so how do you take great photos?
Find me on Felt
Promoting yourself as part of the Felt community can have way more impact than each of us going it alone. Visitors to Felt often end up purchasing from more than one seller, so promoting your Felt shop not only increases your own sales and profile, … Read more »
Mobile-friendly listing process from Friday 1 May
This Friday 1 May, we’re releasing the exciting final phase of mobile friendly Felt: the listing process. Felt may be briefly offline between 9.30 and 10am on Friday as we go live with the update. Next time you visit Felt to list something new, or edit an existing listing, you’ll be able to do it from your phone or tablet, and you get to take these shiny new tools for a spin!
The Christmas Survival Manual
And so it has begun. That moment of “Oh s**t, what date is it today?!“. The Christmas rush is upon us, which means 40% of the sales for the year will be happening in a very short amount of time. That’s worth paying attention to! What … Read more »