Beautiful, slow-crafted Sterling Silver Jewellery using traditional Silversmithing techniques, each piece is created with exquisite detail and quality by hand from beginning to end. Many designs are influenced from botanicals in my home garden; each piece inspired by nature. I work from my home studio in picturesque rural Greendale just 30 minutes drive from Christchurch, New Zealand.
Thanks for supporting local and handmade.
Julia



LOVE IT OR RETURN IT GUARANTEE*

I shop on the internet too so I know that sometimes things just aren't quite what you imagined or simply don't suit.
If you are not 100% happy with your jewellery you may return it within 7 days of receiving for a refund* or exchange* providing the below conditions have been met:

*Conditions of Return

- Please advise of your intent to return first by emailing us at hello@juliabanks.nz with the reason you are returning/exchanging an item.
- Jewellery must be in original unworn condition with all tags attached and packaging included. Pierced earrings must be returned in unworn/untried condition for hygiene and safety reasons.
- Return postage is at the expense of the customer (unless the item is faulty or incorrectly supplied) and must be packaged well against damage in transit. Refunds or exchanges will not be given for items returned damaged due to insufficient packaging.
- Please send your parcel tracked until it reaches us as we won't be liable for items missing in transit.
- We do not accept exchanges or returns on sale items, custom made items, or pieces that have been resized or altered.


CARING FOR YOUR NEW JEWELLERY

Julia Banks Jewellery is full of delicate detail with many pieces in the collection requiring a little extra care when wearing.
Some finer pieces are not recommended for daily wear but for special occasions and should be treated like the precious object they are.

- Always store your jewellery in the soft cotton bag that comes with your handmade piece. With the exception of pearls (which need to breathe) you can also store your jewellery in a zip lock bag to prevent oxidisation. All metals do oxidise over time, but you can help preserve the finish by removing your jewellery before swimming or showering. A small polishing cloth is included with every order to help your jewellery stay sparkling new.
- Please don't sleep with your jewellery on as the earwires and fittings can bend out of shape. Also remove before exercising, swimming or showering and general household duties like cleaning and gardening. A little extra care now will see your jewellery last a lifetime.
- Scarves and high neck clothing can catch on longer length earrings so please be aware of this as you may end up losing one! If this happens please email to see if we can produce a replacement single at half the usual price of a new pair.

WARRANTY

All jewellery is handmade with care but in the unlikely event we find your piece is faulty, Julia Banks Jewellery will repair manufacturing faults up to 6 months from date of purchase. Proof of purchase is required.

Manufacturing Faults exclude:
- Gemstones.
- Jewellery that has normal wear and tear and scratches.
- Jewellery that has been mistreated i.e bent out of shape, dropped, knocked, stretched, broken after purchase.
- Oxidisation.
- Failure to care for your jewellery as per the "Caring for your New Jewellery" guidelines.
- Lost or stolen items.
- Unauthorised repair or alteration to the item.
- Handmade variation. Handmade jewellery may have slight variations between pieces, which adds to the beauty and uniqueness of the jewellery and are not considered faults. Pieces may vary in appearance, colour & size due to the handmade nature from other pieces in the same product range and images used on promotional platforms.