Exploring the magic of glass with flamework and kilnformed jewellery and accessories for the home

I began exploring the properties of glass and it's endless creative possibilities in 2009 with glass bead making, also known as lampwork. More recently I have begun to shift from hot glass to warm glass approaches such as glass fusing and slumping. My work draws inspiration from nature and colour, and the unique properties of glass in it's various forms. I am always looking for new challenges in design, technique and execution.

You can also find me:
Facebook @bobbiepeneglass
Instagram @bobbiepene
Pinterest @bobbiepene
My Blog www.bobbiepene.co.nz

Thank you for supporting handmade.

Please read the policies below so you can make an informed purchase.

**SHIPPING & PAYMENT**
New Zealand Customers: All parcels will be delivered by NZ Post Courier with usually taking 1-3 days for main centers. Rural addresses delivery is usually within 3 - 4 working days and will incur a rural delivery fee.

Shipping Internationally: International orders are welcome and orders will be sent by international parcel post. There is no option to track parcels by this method. If you are purchasing multiple items or your order exceeds NZ$250, it should be sent via international courier (please message me for international courier pricing). COVID-19 has changed the way parcels are processed around the world and delivery times are difficult to estimate.

~Payment~
Payment is accepted by Paypal or credit card via Paypal (you do not need a Paypal account). New Zealand customers can also pay by bank deposit.

Orders will be sent within 2 working days of payment and you will receive notification that your order has been sent with tracking details (where applicable).

**RETURNS POLICY**
If you are not completely satisfied with your purchase, I'm sorry to hear that. Simply return the item in its original unused condition within 7 days of receipt.

Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. I will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, I will also be happy to exchange the item.

Please note: Goods will only be accepted for return if they are returned within 7 days of receipt, unless I have notified you otherwise.

The item is your responsibility until it reaches me. Therefore for your own protection I recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item is your responsibility.

Please also note I will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

**ALTERATIONS**
The item description will specify the dimensions of an item. If you purchase something and realize it is too long/short/big/small when you receive it, then a small fee plus postage will be charged to alter it. Alternatively it can be returned within 7 days of receipt of purchase for a store credit, exchange, or refund (less shipping costs).

**REPAIRS/FAULTS**
I pride myself on attention to detail and superb craftsmanship however, I am only human. If you find a fault in one of my creations please email me so we can work together to solve the problem. If your jewellery becomes damaged during normal wear please contact me for repair options and pricing.

**DISCLAIMER**
Any reference to other brands for example Pandora, Biagi, Troll, Chamilia and Swarovski are purely for descriptive purposes only. I do not claim to represent or sell on behalf of these companies.

Pricing is subject to change in line with changing costs of materials and postal rates.