What shipping options can I offer?
You can specify your shipping options based on postage types within New Zealand and by overseas country. You can also offer free standard shipping within New Zealand.
Please note that Felt does not support drop shipping from overseas locations if your designs are printed/manufactured overseas. Customers on Felt have a fair expectation that their purchases will be shipped to them from an Aotearoa New Zealand location, so we suggest holding a stock of your products that you can ship from you location, or supporting local by engaging a local printer/manufacturer for any parts of your process you need to outsource.
On multiple purchases from one seller, Felt automatically combines shipping options to present the simplest options for the buyer. If your shipping options are consistent across all of your listings, then those are the options the buyer can choose from. Felt will take the item with the most expensive shipping as the base shipping rate, and add the “cost with another item” price for each other item. This also applies to purchases of more than one of the same item.
If the shipping options on your listings are different, Felt will do its best to combine them and offer the buyer a choice between cheapest and fastest shipping.
In both cases as many shipping options as possible will be combined using the “cost with another item” prices.
You have two items for sale with the following shipping options. (“Cost with another item” shipping rates are in brackets.)
Item One Standard post $4 ($2) or Courier post $8 ($3)
Item Two Standard post $2 ($2) or Courier post $7 ($3)
When purchased together, Felt offers your customer the following shipping options:
“$6 Standard post within NZ” – Item One Standard post $4, combined with Item Two Standard post with another item price ($2)
“$11 Courier post within NZ” – Item One Courier post $8, combined with Item Two Courier post with another item price ($3)
If you enter 0.00 in the “Cost with another item” field that item will ship free with another item from your shop – i.e. the customer will only pay shipping for the first item.
New Zealand Post Rural Delivery Surcharge
New Zealand Post applies its rural delivery surcharge to its Economy, Courier, and Courier Signature parcel services. If you use New Zealand Post make sure you enter the rural delivery surcharge in the field provided below your listing’s shipping options. Current NZ Post charges can be found here.
If you allow buyers to pick up their purchases from you, you can accept a cash payment at the time of pickup, or the customer can choose to pay you beforehand by the other payment method(s) you offer. It’s okay in this instance to share your address details via the contact system to arrange the pickup.
A Note About Drop Shipping
Please note that Felt does not support drop shipping from overseas locations if your designs are outsourced to overseas printers/manufacturers as part of your process. Customers on Felt have a fair expectation that their purchases will be shipped to them from the maker. Therefore we suggest holding a stock of your products that you can ship from your location, or supporting local by engaging a local printer/manufacturer for any parts of your process you need to outsource.
If you have any more questions please contact us.