CUSTOM ORDER FOR JO-ANN

Mosaic heart using various materials:
China
Paua shell
Sea glass
Other embellishments




Because all my jewellery is handcrafted from china/crockery that have been damage or broken due to their age and or use, at times there may be inconsistencies. E.g. the glazing could be crazed, it may be thicker in one place compared to the rest of the piece - this is especially true where I have used the rim of the plate. Chips or cracks could also present. I call this "imperfectly perfect" and it's what makes each and every piece unique!

***PLEASE NOTE**
It is only optional, but due to the value and nature of this item It is highly recommended that you choose the "Courier & Signed" postage option.



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BORING BUT IMPORTANT INFORMATION:
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PAYMENT
Is expected immediately upon check-out via Bank deposit.

CANCELLATION OF A SALE
Immediate payment is requested and much appreciated. If I haven’t received payment or an email after 3 days, I reserve the right to cancel the order.

ORDERS
Are usually shipped within 1 to 5 business days from receipt of payment, via New Zealand Post. Items will be shipped to the address given by felt.co.nz unless specified otherwise.

INTERNATIONAL ORDERS
Postage prices quoted are "International Air". This service does not offer a signature on delivery or online tracking. If you prefer to use the Signature on delivery & online tracking service, please contact me for a quote, and upon agreement I will arrange for the use of the International ExpressCourier service instead.

DELIVERY
normally takes up to 3 business days to reach New Zealand destinations and have shipment delivery and tracking confirmation.

FOR NON-NZ DESTINATIONS
I have quoted a price of $20.00 as a ball-park figure. Please contact me for a more accurate price to specific destinations, as the postage price may be lower than the one listed!

I use the International Air service, where they AIM to deliver worldwide within 5-7 working days from date of shipment.

For non-NZ locations, New Zealand Post relies on postal services around the world, which means that unfortunately they can’t offer a guaranteed delivery time, and they can’t compensate for delays and/or where applicable, missing Track & Trace information.

International Tracked & Signed or International Signed items cannot be sent to PO Boxes and delivery points where there is no-one to sign for the item.

***Expect postal delivery service to take longer during busy holiday periods***

LOST PACKAGES
I am not responsible for any package lost in the mail. The receipt number provided or where applicable, the tracking number provided, is my proof of postage, and if needed I will provide a copy of the receipt.

Thank you for your understanding! The postal service is a fickle being.

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IMPORTANT NOTE I:
International buyers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees
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EXCHANGE / RETURNS
If you are not completely happy with your order, please contact me within 5 days of receiving the order. You, the customer will assume all shipping charges involved in the exchange.