Why can’t I log in?
If you’re having trouble logging in, please try the following:
Check that your username is entered correctly with no capital letters and no spaces before or after the name.
Check that your password is entered correctly with no capital letters other than those indicated and no spaces before or after.
Check that your browser has cookies enabled. If you don’t have them enabled, you won’t be able to login.
If you still can’t log in, please contact us. If you are able to also supply the name of your operating system and the browser you are using (ie. Windows 10 with Internet Explorer 11), this should help us to track down the cause of the problem.